How Healthcare Providers Can Regulate Their Own Responses in High-Stress Situations

Jock

Welcome to our podcast mini-series, "ASD in the ED."

Jack

Yeah, this series is all about empowering healthcare providers with strategies to enhance care for autistic patients in emergency situations.

Jock

Exactly. You know, we’re we’re aiming to bring together insights from both sides of the coin—an advocate's perspective, that’s me, and then an emergency medicine specialist’s expertise... which is obviously you.

Jack

Right. And, I mean, it’s no secret that emergency departments can be incredibly overwhelming, even chaotic—both for patients and the teams working there. Now, you take that environment and add the unique needs of an autistic patient, and well, the challenges multiply very quickly.

Jock

Yeah, it’s not just about understanding autism, but also about recognizing the impact of the environment and, how providers react to it, right?

Jack

Exactly. And that’s why this series is so important, because what we’re really doing here is offering practical, actionable strategies for navigating those moments. It’s not just theory—we want to give providers tools they can actually use in the field.

Jock

And look, we’re not trying to reinvent the wheel here, are we? We’re just trying to make sure that autistic patients get the kind of care that’s tailored to their needs, because sometimes, the smallest adjustments can make the biggest difference.

Jack

Absolutely. And to kick things off, this first episode will focus on how healthcare providers can regulate their own emotional responses in high-stress situations. Just to set the stage, this whole series has actually been developed as part of a project by Clintix Labs at Clintix.ai, a group that’s all about innovation in healthcare and technology.

Jock

Right. And credit where it’s due, they’ve pulled together some incredible resources to highlight best practices, but done in a way that’s approachable—so it’s not just for specialists, but really for anyone working in these environments.

Jack

Exactly. So, as we go along, we’ll dive into specific topics, from maintaining composure under pressure to de-escalating tense situations. The idea is to leave listeners with a set of tools they can apply immediately.

Jock

It’s gonna be really practical, really accessible. So, with that said, let’s jump right into it.

Jack

Alright, as we jump into this, let’s talk about a critical foundation for providing great care in emergency settings—self-regulation. It plays such a key role, doesn’t it?

Jock

Yeah, but, the trouble is it can feel kinda impossible sometimes. I mean, emotions run high in those situations, right? Patients, their families, even the staff... everyone seems to pick up on each other's stress.

Jack

Exactly. It’s what’s called emotional contagion. The idea is, if you’re upset or stressed, others around you are likely to mirror those emotions. And this is critical in the ED. A healthcare provider who can stay calm, even while everything’s, you know, really intense, ends up de-escalating the situation just by being steady.

Jock

Oh absolutely. And, and it’s not just about emotions, though, is it? There’s also the sheer amount of information you’re juggling—patients coming in, their symptoms, treatments—you name it. How do providers cope with all that without burning out?

Jack

Well, that’s the cognitive overload piece. When you're under stress, your brain’s ability to process information starts to, kind of, short-circuit. It’s harder to make decisions, solve problems effectively—basically, the exact skills you need most in the moment.

Jock

So, wait, you're saying stress actually messes with the brain itself? Like, physically?

Jack

In a way, yes. Stress triggers a fight-or-flight response, which shifts resources away from more complex thought processes. You might find it harder to focus or make logical decisions. And over time, if this isn’t managed, it can feed into things like empathy fatigue.

Jock

Empathy fatigue. That’s when, what, you stop feeling connected to the patients or...?

Jack

Exactly. It’s like, you’ve been exposed to so many high-stress, emotionally charged situations that your ability to empathize just wears down. And, well, that can lead to frustration or even disengagement, which doesn’t help anyone.

Jock

Right, right. And I guess if you’re frazzled, it can also turn into a bit of a power struggle, can’t it? Like, instead of meeting the patient where they’re at, you’re more likely to push back or get defensive.

Jack

Exactly. Self-regulation is, at its core, what prevents those power struggles. If you can keep your emotions in check, you’re less likely to escalate a tense situation and more likely to keep the focus on patient-centered care.

Jock

It’s a lot to think about, isn’t it? Emotional restraint, decision-making, empathy... all while the clock’s ticking. But let’s talk about how those stress responses actually show up physically, 'cause that’s where it starts, right?

Jack

Great question, Jock. Stress doesn’t just impact your mind—it’s really your whole body reacting, and understanding that connection is key.

Jock

Yeah, so like, what are the first signs to look out for when stress starts to build? Physically, I mean.

Jack

Good question. The classic ones are an increased heart rate, shallow breathing, and muscle tension. Basically, you're gearing up for action, even if you don’t realize it.

Jock

Right, kinda like being on edge without really knowing why?

Jack

Exactly. And then, of course, there are the emotional cues—feeling impatient, frustrated, like everything’s just too much. Those emotions can sneak up fast in a high-pressure setting like the ED.

Jock

Oh yeah, I know that one. It’s that overwhelming feeling when, uh you’re juggling ten things at once, and it all feels like it’s about to fall apart. What about, like, mentally? Are there specific thought patterns to watch for?

Jack

Absolutely. You might notice more rigid thinking—getting stuck in a certain mindset—making snap assumptions, or having trouble concentrating. All of that can happen when stress puts your brain in overdrive.

Jock

And I guess the environment plays a big part too, doesn’t it? I mean, EDs are already chaotic—what kind of specific stressors come into play?

Jack

Oh definitely. Time pressure is a big one, especially when you’re dealing with long wait times and patients who need immediate attention. And then there’s the unpredictability—having nonverbal or uncooperative patients, or managing tough conversations with distressed families.

Jock

Yeah, yeah, I can see how that adds up. And, uh, the sensory overload? Just alarms going off, people everywhere...

Jack

Exactly. That level of sensory chaos can push anyone closer to their stress threshold. You might not even notice it at first because it feels normal in the setting, but over time, it can wear you down.

Jock

So, between the physical, emotional, and mental responses, keeping tabs on all that in the middle of everything else seems... well, a bit overwhelming. What’s the next step for managing it?

Jack

You’re right, juggling all of that can feel overwhelming. So let’s break it down. When stress starts to build, the first and most important thing you can do as a provider is simple: pause.

Jock

Hmm, yeah, sounds easy enough. But honestly, when everything’s happening all at once, how do you even remember to do that?

Jack

That’s fair—and it’s not about stopping entirely, right? You’re not freezing up or avoiding the situation. It’s just creating a brief moment to breathe, assess, and reset. Literally, take one deep breath before reacting. That tiny pause can be enough to interrupt the immediate stress response.

Jock

And that’s supposed to stop you, what, snapping or making a bad call?

Jack

Exactly. Think of it this way: when you react right away without that pause, you’re often pulling from an emotional, gut response. That’s reactive decision-making. A quick pause helps re-engage the logical part of your brain—you’re shifting from “reactive” to “responsive.”

Jock

okay, so it’s more like you’re buying a second or two to get your bearings?

Jack

Precisely. Time may feel like a luxury in the ED, but this is literally a second or two we’re talking about. You’d be amazed how much it can change the tone of an interaction, especially with a distressed patient or their family.

Jock

Right, like de-escalating the situation before it spirals out of control. But what about the flipside? Say you’ve already reacted poorly—can you still turn things around at that point?

Jack

Absolutely. If you catch yourself slipping—maybe you spoke too sharply or got visibly frustrated—own it. Acknowledge the slip, take that breath, recalibrate. It’s never too late to regain control and guide the interaction back to a more constructive place.

Jock

I like that—it’s a simple, practical thing anyone can do. And I guess the more you practice pausing, the more natural it becomes, yeah?

Jack

Exactly. It might feel forced at first, but over time it becomes second nature. It’s almost like training muscle memory—you’re rewiring your response patterns to default to calm instead of rushing in emotionally.

Jock

Hmm, and it’s not just for managing your own emotions, right? I mean, it must have a ripple effect on the patient too.

Jack

Spot on. Patients, especially autistic ones, are incredibly sensitive to tone and body language. When they see you staying composed, it lowers the emotional temperature in the room. Suddenly, they feel safer, which makes it easier to communicate and work together.

Jock

Right, you’re modeling calmness for them, basically. That’s powerful stuff. And I guess it’s one of those skills where, even if the first couple tries feel clunky, it’s still better than not doing it at all.

Jack

Exactly. Like any skill, it’s about progress, not perfection. The key is to start somewhere. Even one slow breath can make a difference in how you handle those critical moments.

Jock

So, it’s not about being perfect—it’s about being present. That’s a good takeaway... really good, actually.

Jack

And that’s exactly what we’re aiming for here, right? Presence over perfection.

Jack

So now let’s see how these techniques can apply in a real scenario. Picture this: you’re working in the ED, and a 16-year-old autistic patient is refusing a blood draw. He’s visibly distressed, rocking back and forth, repeating, “No, no, no.” The doctor, feeling the pressure to move quickly, insists, “This needs to be done now.” The tension builds, the patient starts flailing, and the doctor, visibly frustrated, raises their voice: “We don’t have time for this.” It’s a perfect storm where stress on all sides can lead to escalation.

Jock

Yeah, I mean, it’s really not hard to see why the whole thing escalated, is it? The doctor’s frustration... it just ramped everything up.

Jack

Exactly. Their frustration was, well, entirely understandable—but the patient’s distress only grew because of it. And look, in moments like these, demanding compliance actually makes things worse. You’re fighting an uphill battle.

Jock

Right, and here’s the thing, isn’t it? The patient was giving so many clear signals... the rocking, the repeating “no.” Those weren’t just random behaviors—they were expressions of distress.

Jack

Spot on. Autistic patients often communicate differently under stress, and non-verbal cues like that? They’re huge. Ignoring those signals is like missing the first warning signs of a fire.

Jock

Ah but I imagine, in the heat of the moment, the doctor’s focus wasn’t on picking up those cues. It was more like, “We have a task to complete.” Which, you know, is kinda the nature of the ED, isn’t it?

Jack

It absolutely is. That sense of urgency—it’s practically ingrained. But here’s the key: urgency has to be balanced with control. When the provider’s emotions spike, that tension spills into the whole interaction, creating a cycle that’s hard to break.

Jock

Right, so in this case, the doctor raising their voice and pushing for compliance—it just, kind of, cranked up the patient’s stress, didn’t it?

Jack

Exactly. And here’s where things could’ve gone differently. Instead of reacting with frustration, the doctor could’ve paused—taken a slow, deep breath—and tried a calm, low tone of voice instead. Something like, “Alright, let’s take a moment.”

Jock

Hmm, and by slowing things down like that, they’d also have an opening to offer alternatives, wouldn’t they? Like, “Do you want me to count down, or should we try a deep breath first?”

Jack

Exactly! Giving the patient just a bit of control—choices, even small ones—can completely shift the dynamic. Suddenly, they’re a participant in the process, rather than feeling like something is being done to them.

Jock

I like that. It’s such a subtle change, but it’s powerful, yeah? And really, it’s also about the doctor managing their own response, isn’t it? Recognizing that rising frustration and pressing pause before reacting.

Jack

Absolutely. In that moment, the provider’s tone and body language are setting the tone for everyone in the room. Staying composed signals to the patient—and anyone else involved—that it’s okay to calm down.

Jock

Ah, so it’s not just “keep calm and carry on,” but also “stay calm and guide the situation.” That’s... yeah, that’s good.

Jack

So building on that, the key takeaway here is that as a healthcare provider, your emotional state isn’t just yours alone—it sets the tone for the entire situation, doesn’t it?

Jock

Absolutely. I mean, staying calm has that de-escalating effect, doesn’t it? The whole room feels that shift.

Jack

Exactly. And here’s the kicker—when you can regulate how you respond to stress, it’s like, you’re not just managing yourself, you’re actively shaping the outcome of the situation. Basically, your composure is its own kind of tool in patient care.

Jock

Hmm, but that’s easier said than done, isn’t it? Especially when you're in a moment where your heart’s racing and—and you’re already on edge. How do you even start recognizing that in yourself?

Jack

Good question. Self-awareness is the first step. Catching those signs early—like your breathing speeding up or your shoulders tensing—makes all the difference. It’s about noticing those triggers before they fully take over.

Jock

Right, and once you’ve noticed? What’s, like, the go-to move there?

Jack

Well, here’s where self-regulation techniques come in. Simple things, really—starting with your breathing. Slowing it down sends a signal to your body that, you know, “We’re okay. We don’t have to engage full fight-or-flight right now.”

Jock

I like that—the idea of resetting, even for a moment. It’s grounding, isn’t it?

Jack

Exactly. And grounding exercises are spot on for this context. Whether it’s physically feeling the floor beneath your feet or consciously relaxing your grip on something, those actions help anchor you back to the present moment.

Jock

I’ve also heard of reframing too, yeah? Like, changing how you look at the situation?

Jack

Spot on. That’s cognitive reframing—basically shifting from thinking “This is a disaster” to something like “This is tricky, but I can handle it.” It might sound simple, but that shift in mindset can completely change what happens next.

Jock

Hmm, and what about how you’re coming across, you know, your tone and body language? Are those just as important?

Jack

Oh 100%. Patients and their families pick up on those cues instantly. A steady tone, open posture—those nonverbal signals can do more to calm a situation than words ever could.

Jock

It’s kind of amazing, really. I mean, the fact that how *you* carry yourself can completely shift the way others respond.

Jack

Right? And you know, self-regulation is one of those skills that grows with practice. The more you intentionally work on it, the easier it becomes to stay composed, even in high-stress moments.

Jock

Yeah, so it’s not like some magic switch—it’s more about showing up intentionally, again and again, yeah?

Jack

Exactly. It’s practice, intentionality, and consistency. No one starts perfect, but the effort pays off—in calmer interactions, better focus, and, most importantly, better outcomes for everyone involved.

Jock

So, your emotional state isn’t just about managing your day—it’s actually a critical part of patient care. That’s pretty powerful.

Jack

Exactly, and that leads us to reflect on how these concepts intertwine with the broader picture of caregiving.

Jock

We really have. I mean, from understanding stress triggers to practical strategies for self-regulation... it’s been, pretty eye-opening.

Jack

Exactly. And if there’s one thing I’d want listeners to take away, it’s that managing your emotional state isn’t just helpful—it’s essential. It’s one of the most impactful tools in delivering effective and empathetic care, especially in high-pressure environments.

Jock

Absolutely. The idea that staying calm and present doesn’t just help you—it's a lifeline for the patients too. That’s powerful stuff.

Jack

It really is. And look, like we’ve said throughout, it’s not about being perfect but practicing and building those habits over time. Even small adjustments can ripple outward to make a huge difference.

Jock

Right. So, it’s progress, not perfection. I like that. Speaking of progress, though, do you wanna give a quick teaser for what’s coming next?

Jack

Of course. Next episode, we’ll be diving into something a bit different but just as critical—how to support families and carers in the ED. It’s all about building trust and improving interactions to make the experience smoother for everyone involved.

Jock

That’s gonna be a good one. Those relationships can make or break the whole experience, can’t they?

Jack

Absolutely, and we’ll get into practical tips and strategies for fostering collaboration with families, even in the most challenging circumstances.

Jock

Looking forward to that, for sure. And before we wrap up, just a quick shoutout to Clintix Labs. They’ve put together some incredible resources for this series, haven’t they?

Jack

They really have. If you’re looking for more tools and insights, head over to Clintix.ai. Their work’s all about innovation in healthcare and making these kinds of approaches accessible.

Jock

So, thanks to them, and, thanks to everyone listening. This has been a really important conversation, and we’re excited to keep it going.

Jack

Absolutely. So on that note, we’ll see you next time. Take care, everyone.